Communication, Social Work 

Introduction 9
Why We Need to be Able to Communicate 12
Communication within your Team, Families
and Outside Agencies 15
Capacity to Make a Decision 17
Communicating with an Individual 18
Communication Profile or Communication Passport 20
Problems in Communication 23
The Different Ways We Communicate 25
Providing Opportunities to Communicate 29
Communication Cycle 30
Listening Skills 31
Factors Affecting Communication 35
Visual Reminders 40
Stimulation 41
Feelings, Emotions and Relationships 42
Objects of Reference 44
Using Photographs 46
Alternative Ways of Communicating 55
Making Choices 65
Personal Space 66
Body Language 68
Supporting Various Kinds of Service Users 71
Sensitive and Complex Issues 75

Human Growth and Development 78
Recording and Reporting 88
Confidentiality 91
Data Protection Act 1998 94
Access of Health Records Act 1990 95
Self-Assessment Tool 96
Certificate 98
Knowledge Specification Chart 100
Legislation and Useful Websites 103
References 107 

Everybody can communicate, but not always in the way you are used to. This

workbook has been devised to enable you to learn how to communicate effec-
tively, using a variety of methods and trying different tools to communicate with

people.
This workbook has been written for staff, carers and family members, in fact
anyone who supports or knows someone with different communication skills.
It is not always possible for staff to be taken off the rota to attend a training
course and so this workbook has been devised. It uses a variety of training
methods:
reading passages where you will expand your knowledge
completing exercises
completing a self-assessment tool which shows you the knowledge you
now have 

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