Total quality management
Type
E-Book
Authors
Category
E-resources
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Publication Year
2017
Publisher
Pearson Education Limited, Singapore
Pages
xx, 640 p. : ill.
Subject
1. Management. 2. Quality Management.
Abstract
Total quality management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements. Organizations that follow the TQM approach consistently meet or exceed customer requirements. TQM can, therefore, be referred to as a journey with the sky as the limit for excellence.
The first edition of Total Quality Management was written to help students develop a basic appreciation of quality concepts and learn the tools and techniques of TQM. The second edition of the book was updated and enlarged to conform to TQM’s goal of continuous improvement. The third edition of the book has now been updated and enlarged based on changes happening in the industry.
The first edition of Total Quality Management was written to help students develop a basic appreciation of quality concepts and learn the tools and techniques of TQM. The second edition of the book was updated and enlarged to conform to TQM’s goal of continuous improvement. The third edition of the book has now been updated and enlarged based on changes happening in the industry.
Description
Foreword
Preface
Reviewers
1 Quality Concepts
2 Quality Gurus
3 The Philosophy of Total Quality
Management
4 Leadership and Strategic Planning
5 TQM Kitemarks 130 Tata Business Excellence Model
6 Statistical Concepts in Quality Management
7 Six Sigma
8 Quality Improvement Tools
9 Kaizen—Continuous Improvement
10 Breakthrough Improvement
11 Benchmarking
12 Business Process Re-engineering
13 Business Process Management
14 Total Productive Maintenance
15 Customer-driven Quality
16 TQM in Services
17 Quality Management System
18 Management Audit
Index
Preface
Reviewers
1 Quality Concepts
2 Quality Gurus
3 The Philosophy of Total Quality
Management
4 Leadership and Strategic Planning
5 TQM Kitemarks 130 Tata Business Excellence Model
6 Statistical Concepts in Quality Management
7 Six Sigma
8 Quality Improvement Tools
9 Kaizen—Continuous Improvement
10 Breakthrough Improvement
11 Benchmarking
12 Business Process Re-engineering
13 Business Process Management
14 Total Productive Maintenance
15 Customer-driven Quality
16 TQM in Services
17 Quality Management System
18 Management Audit
Index
Number of Copies
1
