Management, Office management 

The medical profession is complex and demanding. The typical physician rarely has time to attend to the administrative responsibilities of the office. Successfully performing the work of an administrative medical assistant requires a foundation of procedural knowledge as well as continuing education to keep up to date with technology, including computer skills, new computer software, and legal guidelines. This tenth edition of Medical Office Procedures (MOP) provides the required background for the responsibilities of the administrative medical assistant. To prepare students for the ever-increasing use of technology in the medical office, this revision places continued importance on the computerization of routine tasks and of communications.

Job opportunities in the medical field often change with varying degrees of education and specialization required. This textbook allows for the integrated application of office procedures, skills, and knowledge in the classroom through the use of projects and simulations. Students learn to perform the duties of the administrative medical assistant under realistic conditions and with realistic pressures that require them to organize the work and set priorities. 

CONTENTS:

Preface ............................................................................................ viii
Part 1 THE ADMINISTRATIVE MEDICAL ASSISTANT’S CAREER ......................................................................................... 1
Chapter 1 The Administrative Medical Assistant ......................... 2
Chapter 2 Medical Ethics, Law, and Compliance ....................... 40

Part 2 ADMINISTRATIVE RESPONSIBILITIES ....................... 85
Chapter 3 Office Communications: An Overview of Verbal and Written Communication ........................... 86
Chapter 4 Office Communications: Phone, Scheduling, and Mail ................................................ 116
Chapter 5 Managing Health Information ................................... 162
Simulation 1 .................................................................................. 226
Chapter 6 Office Management .................................................. 230

Part 3 PRACTICE FINANCIALS .................................................... 271
Chapter 7 Insurance and Coding ............................................... 272
Chapter 8 Billing, Reimbursement, and Collections ................ 316
Chapter 9 Practice Finances ...................................................... 358
Simulation 2 .................................................................................. 387

Part 4 PREPARING FOR EMPLOYMENT ................................. 389
Chapter 10 Preparing for Employment in the Medical Office ......................................................... 390
Glossary ......................................................................................... G-1
Bibliography ................................................................................... B-1
Index ................................................................................................. I-1
Working Papers ............................................................................... WP-1 

Note: Includes references and index.